Look, we get it - nobody really loves reading privacy policies. But here's the deal: your trust means everything to us at Ignis Forge Quinthale.
When you're staying with us up here in the mountains, kicking back in our spa, or enjoying a meal at our restaurant, we want you to feel completely at ease. That includes knowing exactly what happens with your personal information. So we've put together this policy to explain things in plain English, not that confusing legal jargon that makes your eyes glaze over.
This privacy policy applies to all services offered by Ignis Forge Quinthale Hotel, located at 2750 Alpine Ridge Drive, Whistler, BC V8E 0X9, Canada. Whether you're booking through our website, calling us directly, or just browsing around, this policy's got you covered.
What Information We Collect
Personal Details You Give Us
When you make a reservation or interact with us, we'll need some basics:
- Your name, email address, and phone number (can't confirm your booking without these)
- Mailing address and billing info (standard stuff for payments and receipts)
- Passport or ID details when required by Canadian law
- Payment card information (processed securely, we'll talk more about that later)
- Special requests or preferences (dietary needs, room preferences, accessibility requirements)
- Emergency contact information (just in case, y'know, safety first)
Information We Collect Automatically
When you visit our website or use our services, certain info gets collected automatically:
- Device and browser information (helps us make sure the site works properly for you)
- IP address and general location data
- Pages you visit and how long you hang out on them
- Booking patterns and preferences
- Dates and times of your visits
Info From Other Sources
Sometimes we get information about you from third parties:
- Travel agencies or booking platforms if that's how you found us
- Social media platforms if you connect with us there
- Corporate accounts if you're booking through your company
- Credit verification services (standard hotel procedure)
How We Actually Use Your Information
We're not in the business of hoarding data for no reason. Here's what we do with your info and why:
Reservations & Services
Processing your bookings, managing check-ins and check-outs, handling room assignments, and making sure everything runs smoothly during your stay.
Communication
Sending booking confirmations, answering your questions, providing updates about your reservation, and reaching out if there's something you need to know.
Payment Processing
Handling transactions securely, processing refunds when needed, and keeping financial records as required by law.
Personalization
Remembering your preferences for future stays, customizing your experience, and making relevant recommendations based on what you've enjoyed before.
Improvement & Analysis
Understanding how guests use our facilities, identifying what's working well, and figuring out where we can do better.
Legal Compliance
Meeting our legal obligations under Canadian law, maintaining records as required, and ensuring guest safety and security.
Who We Share Data With (And Why)
We're not selling your info to random companies or spammers. But yeah, we do share certain data with specific partners who help us run the hotel. Here's the honest breakdown:
We work with secure payment services to process your transactions. They only get the info they need to complete payments, and they're bound by strict security standards (PCI-DSS compliant, if you're into the technical stuff).
Think email services, booking systems, customer support platforms - the behind-the-scenes tech that keeps things running. These partners only access what's necessary and are contractually required to protect your data.
If you booked through a travel agency or online booking platform, we share reservation details with them. Makes sense, right? They need to know you actually got the room you paid for.
Sometimes we're legally required to share information with government agencies, law enforcement, or regulatory bodies. We only do this when there's a valid legal requirement or court order.
If there's a medical emergency or safety concern, we'll share relevant information with emergency responders or your emergency contacts. Your safety comes first, always.
Important: We'll never sell your personal information to third parties for their marketing purposes. That's not how we roll.
Cookies & Tracking Technologies
Okay, so cookies aren't just the delicious kind we serve at breakfast. Our website uses digital cookies too - small text files that help the site remember stuff about your visit.
Essential Cookies
These keep the website functioning properly. Can't really turn these off without breaking things.
Analytics Cookies
Help us understand which pages people visit most, how long they stay, that kind of thing. All anonymized data.
Preference Cookies
Remember your choices like language settings or if you've dismissed certain notifications.
Managing Your Cookie Preferences
You've got control here. Most browsers let you block or delete cookies through their settings. Just be aware that turning off certain cookies might affect how well the website works for you. It's like trying to drive with the parking brake on - technically possible, but not ideal.
We also use tools like Google Analytics to understand site traffic. If you want to opt out of that specifically, Google offers a browser add-on for it.
Security's a big deal to us. We've invested in multiple layers of protection to keep your information safe from unauthorized access, theft, or misuse.
Encryption
All sensitive data transmitted through our website is encrypted using SSL/TLS technology. That's the padlock you see in your browser's address bar.
Secure Servers
Your data's stored on secure servers with restricted access. We're talking firewalls, intrusion detection, the whole nine yards.
Access Controls
Only authorized staff members can access guest data, and only when they need it to do their jobs. Everyone's trained on privacy and security protocols.
Regular Updates
We regularly update our security measures and conduct audits to stay ahead of potential threats.
Reality Check: No system's 100% hack-proof - anyone who tells you otherwise is lying. But we do everything reasonably possible to protect your data and minimize risk. If there's ever a security breach that affects your information, we'll notify you promptly as required by Canadian law.
It's your data, so you've got rights. Here's what you can do and how to do it:
